Refund policy
Last Updated: October 30, 2026
At Liadelle, customer satisfaction is important to us. We aim to provide a clear, fair, and straightforward return and refund experience for all purchases made through our website.
This Return & Refund Policy explains statutory consumer rights, our voluntary return options, return eligibility, return procedures, return shipping responsibilities, and refund processing.
1. 30-Day Voluntary Return Policy
In addition to applicable statutory consumer rights, Liadelle offers a voluntary 30-day return option for eligible purchases.
Eligible items may be returned within 30 calendar days from the date the carrier records the order as delivered, subject to the conditions outlined in this policy.
This voluntary return option is provided in addition to statutory consumer rights and does not replace, restrict, or reduce any mandatory legal protections available to customers.
Please contact us before returning an item to confirm the applicable return procedure and obtain return instructions.
2. How to Start a Return
To request a voluntary return, please email hello@liadelle.com with the following information:
1. Your order number.
2. The email address used to place your order.
3. The product name or description.
4. The reason for your return.
5. Photos or supporting information where applicable.
If an item arrived damaged, defective, or incorrect, please include a description of the issue and clear photographs where available.
For voluntary returns, please wait for return instructions from our customer support team before sending any item back. This helps ensure that your return is directed and handled appropriately.
Prior authorization is not required to exercise a statutory right of withdrawal.
3. Return Method
Approved voluntary returns must be sent according to the instructions provided by our customer support team.
Please package the item securely and follow the applicable return shipping instructions.
We recommend retaining your shipping receipt and tracking information until your return has been received and the matter has been resolved.
Please do not send returned items to our business address without first obtaining the applicable return instructions.
4. Return Shipping Costs and Restocking Fees
Voluntary Returns: For returns based on personal preference, change of mind, or other non-defective reasons, customers are responsible for the direct return shipping costs, subject to applicable law.
Damaged, Defective, or Incorrect Items: If an item arrives damaged, defective, or incorrect due to an error for which Liadelle is responsible, we will cover the applicable return shipping costs or provide an appropriate return arrangement in accordance with applicable law.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact hello@liadelle.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and relevant photos so that we can assess the situation.
We will review the information and explain the appropriate next steps.
Depending on the circumstances and applicable legal requirements, an appropriate resolution may include a repair, replacement, return, refund, or other statutory remedy.
Nothing in this section limits your statutory warranty rights or other mandatory consumer protections.
6. Return Eligibility Conditions (Voluntary Returns)
For voluntary returns under our 30-day return option, items should generally meet the following conditions:
1. Items must be unused, unworn, and in their original condition.
2. Original labels, accessories, and packaging should be included where applicable.
3. Proof of purchase, such as an order number or order confirmation, must be provided.
Items showing signs of use, alterations, or damage caused after delivery may not qualify for a voluntary return, subject to applicable law.
These voluntary return conditions do not restrict statutory withdrawal rights. Consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.
Any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods will be assessed in accordance with applicable law.
7. Refund Processing
Once returned items are received, they will generally be inspected within 1–3 business days.
After the return has been inspected and approved, Liadelle will generally process and issue the refund within 1–3 business days.
Approved refunds will be issued to the original payment method used during checkout.
8. Original Shipping Charges
For voluntary returns, original shipping charges, if any, will be handled according to the conditions presented at checkout and applicable law.
Where a return or refund is required because of a defective, damaged, or incorrectly supplied item, applicable shipping charges and remedies will be handled in accordance with applicable law.
9. Exchanges
Liadelle does not offer direct item exchanges.
If you require a different color, style, or model, please return your eligible item following the applicable return procedure and place a new order for the desired product on our website.
This does not affect any statutory remedies available for defective or non-conforming goods.
10. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Store Name
Liadelle
Website
https://www.liadelle.com/
Email
hello@liadelle.com
Phone
+49 3831 286828
Business Address
OT PAROW, STRASSE AM SUND 2,
KRAMERHOF, 18445,
Germany
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed
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